After-Sales Service

Home page

Service Commitment

Expertise and Efficiency, Hassle-Free Support

We firmly believe that superior after-sales service is the cornerstone of brand reputation. INLIF Robotic Arms is dedicated to providing our customers with professional, efficient, standardized, and enthusiastic all-around service support.

We uphold a 100% response commitment to your needs. Through stringent service procedures and a rigorous quality monitoring system, we ensure the stable operation of your equipment, helping you maximize its value.

Our Services

• Remote Technical Support
No more waiting. Get fast responses. Our engineers provide remote fault diagnosis and operational guidance via phone or video, efficiently resolving common issues.

• Genuine Parts Replacement Support
For customer-replaceable components, we offer rapid supply of original parts with detailed replacement instructions to ensure a smooth process.

• On-Site Service
When a remote solution isn't possible, our certified engineers will provide on-site support. They adhere strictly to scheduled appointments to perform installation, commissioning, repair, and maintenance, and will provide on-site training until you are fully confident.

24-hour quick response mechanism

Service Process

Service Request Received

Our support team receives your request and creates a service order based on the details provided.

Engineer Assigned

The service department dispatches a certified engineer, who prepares the necessary tools and travels to your site according to the service order.

On-Site Resolution & Follow-up

The engineer arrives at your facility and completes the maintenance work. Upon returning, they file a service completion report. Within 3-5 business days, our team will conduct a follow-up call to ensure your satisfaction.